Terms and Conditions of Sale
Last updated: 7 October 2026
1. Scope
These terms apply to quotation-based purchases of tools, equipment and related products from ViaLox for delivery in Switzerland. ViaLox serves small businesses, workshops and technical professionals. Any order-specific conditions agreed in writing take precedence over these terms, subject to applicable mandatory law.
2. Quotations and orders
Website information is provided for general guidance and is not a binding offer. Please contact us with your product requirements, quantities and delivery address to request a quotation.
Each quotation specifies the products, availability, price, payment arrangements and estimated delivery time. Quotations are valid for the period stated in them. After you accept a quotation, an order becomes binding only when ViaLox issues its written order confirmation. An acknowledgement of an enquiry does not constitute order acceptance.
These terms will be made available with the quotation for your acceptance before an order is confirmed.
3. Prices and payment
The quotation states the currency, whether VAT applies and is included, shipping costs and any customs duties, import taxes or handling charges payable by the customer. These details are provided before you commit to an order.
Payment methods and due dates are specified in the quotation and order confirmation. If advance payment is agreed, dispatch is arranged after the agreed payment has been received.
4. Shipping and delivery
ViaLox arranges delivery throughout Switzerland. Where available, products are shipped directly from our suppliers to your delivery address. Shipping arrangements are confirmed for each order.
Delivery times are estimates unless a binding delivery date is expressly agreed in writing. We will inform you of any known material delay and discuss the available options. Direct supplier shipping does not remove ViaLox’s obligations as your seller.
5. Cancellations and returns
Please contact ViaLox before requesting a cancellation or returning a product. Changes or cancellations after order confirmation require our written agreement, except where you have a legal right to cancel.
No general change-of-mind return period is offered. Any voluntary return arrangement, including eligibility, deadlines and costs, must be agreed in writing. This does not restrict your rights concerning defective, damaged or incorrectly supplied goods.
6. Defective or incorrect products
Please inspect products as soon as reasonably possible after delivery and notify ViaLox in writing without delay if you discover damage, a defect or an incorrect item. For defects that become apparent later, notify us without delay after discovering them. Include your order reference and, where possible, photographs or a description of the issue.
ViaLox will review the issue and arrange the appropriate remedy in accordance with the sales agreement and applicable Swiss law. Any additional manufacturer’s warranty will be identified in the quotation where applicable and does not replace your statutory rights against ViaLox. Contact us for return instructions before sending an item back.
7. Applicable law and updates
Swiss law applies, subject to any mandatory legal protections. Changes to these terms apply to future orders. Confirmed orders remain subject to the version accepted for that order unless both parties agree otherwise in writing.
8. Contact
For quotations, order enquiries or after-sales support, please use our Contact page.